Snynet Solution Logo
MON - SUN: 10 AM - 6 PM
+60 11 5624 8319


Zoom and Microsoft Teams were the big software winners in pandemic

Image Description

Zoom and Microsoft Teams were the most popular collaboration tools used during the 2020-21 lockdown, a survey undertaken by TechRadar Pro and SmartBrief has found.

In a survey of over 1,200 US-based professionals, 75% of respondents said they had used Teams, with more than 80% saying they had video-called with Zoom

Other apps that saw heavy usage included video conferencing tool Cisco Webex (39%), cloud storage from Dropbox (30%), and the soon-to-be-discontinued Skype, which 30% of respondents used to talk to colleagues, partners, and customers.

Google under-performs?

However, Google’s cloud and collaboration tools didn’t fare quite so well, with 28% of respondents saying they had shared or stored files with Google Drive, 22% using Google Meet, and only 11% messaging with Chat. 

Microsoft Teams messaging features also appear to have beaten other popular instant messaging tools, with only 12% or respondents reporting that they used Slack.

Top 10 most-used software applications during lockdown

ApplicationCategoryPercentage using
ZoomVideo conferencing80.30%
Microsoft TeamsMulti-function collaboration75.30%
Cisco WebexVideo conferencing38.70%
DropboxCloud storage30.40%
SkypeVideo conferencing29.80%
Google DriveCloud storage28.40%
Google MeetVideo conferencing21.50%
SlackInstant messaging, video conferencing11.70%
Google ChatInstant messaging11.10%
TeamViewerRemote desktop8.20%

Source: Future / SmartBrief

 Video-conferencing fatigue 

About SmartBrief

smartbrief logo

SmartBrief is the leading digital media publisher of targeted business news and information by industry. If you enjoyed this article, sign up for SmartBrief on Leadership for more insights like this delivered to your inbox daily, SmartBrief publishes more than 200 industry-focused newsletters.

Interestingly, 42% of respondents reported suffering from video conferencing drain (or as it is more commonly referred to, ‘Zoom fatigue’), which is often brought on by technical issues, performance pressure, and ‘gaze awareness’, where a lack of eye contact – as a result of the position of the webcam in relation to the screen – can result in feeling like you’re not being listened to and cause frustration with colleagues.

In terms of behavior, 90% of respondents said they had worked from home during the pandemic, with 80% reporting that they are still working from home, with a return to the office - in some form - imminent. 

However, many were keen to work from home on a regular basis, with two-thirds (66%) saying they would like to work remotely at least two days a week.

Q. If you had a choice, how many days a week would you prefer to go into the office?

survey graphic lockdown

Results: Work remotely full time (28.6%); 1 day per week (14.2%); 2 days (19.7%); 3 days (18.1%); 4 days (6.5%); 5 days (14.8%) (Image credit: Future / SmartBrief)

As we come out of lockdown, it’s clear that these tools, and the collaboration they afford, will likely become ever-more common in our working lives and issues, such as Zoom fatigue, will need to be solved to get the most out of them.

If you enjoyed this article, sign up for SmartBrief’s free email on leadership, among SmartBrief's more than 200 industry-focused newsletters.

Read more about the results of this survey:

  • How has Covid changed work? Our survey shows how the world has changed forever
  • Over a quarter people report physical pain as a result of remote working
  • Covid has changed the way we work - but are employers listening to what employees want? 


21 Jun 2021



Other Blog

  • Microsoft Teams update will eliminate a major distraction

    Microsoft Teams will soon allow users to further customize their video feeds.

    Read More
  • Opinion: Why Google's $140 million investment in Glance is a masterstroke

    Glance is a startup from the InMobi stable that delivers content to Android users when phones are in lock mode. In the past Google had banned an app called Unlockd that served ads to users when they unlocked the phone.

    Read More
  • Netflix original Navarasa, an anthology of nine stories, likely to stream in August

    Navarasa is an upcoming Tamil anthology web series created by Mani Ratnam for Netflix. He has collaborated with Jayendra to produce this series that involves some of the biggest names of the South Indian film industry.

    Read More
  • Yes, you really can run Windows 11 on Raspberry Pi

    Windows 11 won’t work on the $5,000 Surface PC, but it’ll run on the sub-$100 Raspberry Pi.

    Read More

Find Out More About Us

Want to hire best people for your project? Look no further you came to the right place!

Contact Us