Snynet Solution Logo
MON - SUN: 10 AM - 6 PM
+60 11 5624 8319


Microsoft 365 updates tackle a major elephant in the room

Image Description

Microsoft has announced a range of updates for its productivity and collaboration software designed to address common challenges faced by workers in customer-facing roles.

The updates were informed by new research conducted by the firm, which suggests that frontline workers (who make up 80% of the global workforce) are too often overlooked when it comes to software deployment.

The survey found that the majority (63%) of frontline workers are excited about the opportunities technology creates, but many (55%) have had little support from their organization when it comes to adopting new tools. Meanwhile, 60% of those surveyed said their company could better prioritize culture and communication, and more than half said they did not feel valued as employees. 

Microsoft believes technology will be crucial in establishing a line of communication between upper management and staff on the ground.

New Microsoft 365 features

Since the start of the pandemic, Microsoft has worked to deliver new functionality for its various software and services in an increasingly competitive market. However, the majority of these improvements have been geared towards so-called knowledge workers, rather than employees out in the field.

In the face of this new data, the company has developed a number of updates for its Microsoft 365 suite that it hopes will go some way to addressing the imbalance.

For example, Microsoft has announced the general availability of a new feature for Microsoft Teams that allows frontline workers (and anyone else) to use their smartphone or tablet as a walkie talkie, provided they have access to Wi-Fi or mobile data.

The firm has also partnered with rugged smartphone manufacturer Zebra Technologies, which has integrated a dedicated Microsoft Teams push-to-talk button into some of its handsets.

Zebra Technologies

(Image credit: Zebra Technologies)

Separately, Microsoft Teams can now be used by frontline workers to manage scheduled appointments, providing customers with real-time updates on wait times, missed appointments and staffing delays to create a more transparent experience.

Finally, Microsoft has rolled out a number of improvements for Viva, its employee experience platform. The updates will give non-office-based workers easy access to payroll, HR and training resources, which should help businesses establish a more consistent culture.

“It’s no secret that the pandemic is reshaping work for all workers, and at a faster pace than we have ever seen,” said Emma Williams, Corporate VP at Microsoft.

“Empowering frontline workers remains essential for digital transformation. If done well, we believe technology can modernize workflows and enhance job performance while also improving workplace culture and communication.”


13 Jan 2022



Other Blog

  • Starling Bank small business customers get PayStream accounting platform as an option

    Starling Bank small business customers will get access to an online accounting feature as a chargeable add-on.

    Read More
  • Google Chrome will now block all offensive site popups

    Google will use its web crawlers to discover and block sites abusing Chrome's notification system.

    Read More
  • Bollywood actress files plea against 5G implementation in India - Here's why

    Popular Indian actress Juhi Chawla said in her petition, filed in the Delhi High Court, the exposure to RF radiation due to 5G will have serious, irreversible effects on humans and animals.

    Read More
  • Reliance expands retail business, buys out Future Group - what it means

    In yet another marquee deal, Mukesh Ambani's Reliance Industries acquired Kishore Biyani's Future Group for Rs 24,713 crore to bolster its retail and e-commerce business, and cross swords with Flipkart and Amazon in India.

    Read More

Find Out More About Us

Want to hire best people for your project? Look no further you came to the right place!

Contact Us